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Terms & Conditions

About Us
Please read these carefully as use of this website and purchase of products is done so under agreement to these Terms and Conditions. Forbidden Planet International reserves the right to edit the contents of this document at any time. Any and all changes regarding Terms and Conditions will be displayed here.

You've reached the subscription website for Forbidden Planet International. We deal in comic and Graphic Novel subscriptions, and offer a select range of Vinyl figures (With 10%off if you're a subscription customer!).


Forbidden Planet International (FPI) has a range of associated Companies using various trading names including but not limited to Forbidden Planet, Forbidden Planet Home Shopping (FPHS), Sci-Fi Warehouse, Forbidden Planet Blog or Magazine, Nostalgia & Comics, Worlds Apart, Another World, FPI Graphics, FPI Back Issues, FPI Role Playing Games (RPG) and FPI Magazine. The Forbidden Planet Websites, e-newsletters, Magazine(s) and Catalogue(s) operate independently from the Forbidden Planet Retail Stores.

Products, prices and promotions offered online, in print, other literature, and in the retail stores may be different and mutually exclusive.

On the websites and from other media including, but not limited to, catalogue(s) all orders are taken as a "request to supply". Such requests include the obligation to pay for the goods.

Please note that all comic and graphic novel cover images used on the site are copyright of their respective publishers and are used for illustrative purposes only

Prices
For your information: (prices amended 23/08/16 to reflect change in dollar/pound exchange rate)
Dollar Price Store Price Subscriber Price
$2.50 £2.05 £1.40
$2.99 £2.50 £1.75
$3.50 £2.99 £2.00
$3.99 £3.20 £2.30
$4.99 £4.35 £3.15
$5.99 £4.99 £3.50
$6.99 £5.90 £4.15
Making A Purchase
When making a purchase, order acknowledgements are emailed to Customers. The order acknowledgement is not a guarantee to supply, not a contract, and it is not an invoice. Customers should always check their acknowledgement to ensure that their requests have been entered correctly.

You must be 18 years or over to make web, email and/or catalogue purchases. We reserve the right to accept or reject any order for any reason at our absolute discretion.

When you enter your payment card details the payment is `pre-authorised`. This means that the card details are checked with your card issuer and the money is reserved with your bank. We do not actually take the payment until the goods are sent.

A contract between the Customer and Forbidden Planet International Comics will only come into existence when we charge the customer for the purchase of the product. This will only happen when the product is ready to ship.

The same contractual stipulations apply to Overseas Order requests as to the UK. No Sales Contract is formed until dispatch of goods. Each contract so formed is specific to the items shipped. Other open "requests to supply" will generate separate & individual contracts on the date each is dispatched.

Each contract so formed is specific to the items shipped


We accept Visa, Mastercard, Maestro, Solo and Visa Debit. we do not accept Visa Electron. We do not charge you for any item until it is ready to ship.

Please note that we are currently unable to hold non-subscriber payment details for longer than three months. Please keep this in mind when placing your order as any pre-orders that exceed this time frame will have to be cancelled. This is something we are working to change.

Please be aware that often, independent publishers only print a small number of issues to be distributed between sellers. This means we cannot guarantee any issue from a smaller, independent publisher to one-off customers as subscribers order 3 months in advance and therefore receive reserved copies.

<b>Order Processing</b>

All orders are dealt with individually by a member of the subscription team. Providing your comics are in stock we aim to process your order within 3 working days. This does not include pre-orders or supplies.

As we share stock with the Glasgow store, items still available to order online may occasionally be sold out. We will do our best to order the item for you but titles are not always available to us. Items often also sell out on pre-order so none will be available to buy online even before the Wednesday release date.

Items can also be allocated by our supplier, giving us a limited amount to sell which can unfortunately lead to item cancellation.

All item release dates are correct at the time of solicitation. These dates are subject to change by the publisher and unfortunately we are not always informed (other than an e-mail indicating delays). We do our very best to keep on top of release dates, however with tens of thousands of products available, we cannot always keep the release date updated. If you need some clarification, please just drop us an e-mail.

The advance order prices featured on the web site apply to online orders only, these discounts are not available in any of our stores.

We do not charge credit or debit cards until the goods are dispatched (although the money will be reserved with your bank). Please note this is a maximum of 3 months for non-subscribers.

Prices of comics or graphic novels quoted at the time of ordering are correct at the time of press. Subscriptions customers are guaranteed the subscription discount regardless of when they order. This discount is also applied to any price changes that may occur (such as item being reduced in price).

Comic information is uploaded to the web site when the solicitation information is received from the publisher. This information is released 3 months in advance and can be found in the pre-order section of the website.

In the event that an item you order sells out before delivery and we are unable to fulfil the order request, the item will be cancelled from your order and the rest of the order sent without. We will keep a note of your details and be in touch if the item comes back into stock.

<b>Comic Subscriptions</b>

If you have chosen to set-up a regular Comics Subscription i.e. where we automatically reserve every issue of your selected titles, you will be contacted by email when we process your subscription with details of your subscription number and the expected first shipping date.

Please note that each subscription request is dealt with by a member of the Subscription team and it may take a day or two for a response to come through.

As detailed on our Subscription information page, subscription customer's comics are shipped on a monthly, weekly or fortnightly basis.

If you haven't received an email with details of your subscription request within 5 days of placing your order please e-mail us, it may be that you need to check your spam/junk folder and settings.

As we send out frequent order shipped e-mails that don't need a response, it is recommended that subscription customers add our e-mail addresses to their contacts to ensure any e-mails do not get lost in the junk folder.

When you add titles to your existing comic's subscription you will be sent an automated email with the details of your order. We do ask that where possible you make your additions via the web page. This is to ensure we order in enough to cover all subscribers on release day.

Please take a look at our subscriptions page to see what subscriptions we have on offer.
Shipping And Handling
* Changes made 23/08/2016 to reflect new courier shipping costs*

Shipping Charges for comics within the UK are as follows:

£00.01 - £9.99 = £2.00 First Class
£10.00 - £19.99 = £4.00 Recorded delivery first class
£20.00 - £29.99 = £4.50 Recorded delivery first class
£30.00+ = £5.00 UK Mail Bag-it Express courier* (please note the shipping may need to be raised to £7.50 if the items are oversized or set for delivery to the Highlands and Islands).

Comic Supplies = £7.50 UK Mail courier

Please note that if your comic order cannot be packed into a box capable to fitting inside a UK Mail Bag-it, we may have to charge £7.50 to send your parcel by Courier.

Additionally, large orders with lots of comic supplies may have postage raised to £15.00 if multiple parcels need to be shipped.

Shipping Charges for comics to Northern Ireland, Republic of Ireland and Europe can vary.

£00.01 - £9.99 = £2.00 International First Class
£10.00 - £19.99 = £6.00 International Signed For
£20.00 - £29.99 = £8.00 International Signed For
£30+ = £10.00 International Signed For

* Due to UK Mail Bag-it express courier restrictions, we are unable to send parcels via this system to the Highlands or Islands within the mainland UK. Items set for delivery to the Highlands will have the shipping raised to £7.50 and sent via our regular UK Mail Service.

Please note, due to weight and bulk, orders containing Previews Magazine, Essential/Showcase Trade Paperbacks, Hardcovers and large vinyl figures will be shipped with our courier at a shipping charge of £5.00 (within the mainland UK) and £7.50 for the Highlands and Islands.


<b>SUPPLIES</>

Comic Supplies include but are not limited to the following: Boxes, Bags, Boards, Dividers,

Please select the shipping option of 'Comic Supplies Courier' at the checkout to receive the correct shipping cost for your order. If this option is not selected we will email to inform you and charge the correct shipping costs. If you do not respond within two weeks, your order will be cancelled.
Furthermore, we do not keep large quantities of supplies in store, they are ordered in from our supplier. This means if you make a large comic supplies order, we will have to order the items in and this can take up to a week.

Comic Supply orders under £9.99 can now ship via our Bag-It Express service at a rate of £5.00, when the 'Comic Supplies Courier' option is chosen at checkout. PLEASE NOTE this does not apply to orders of Boxes.


We ship your comics in a specially designed folding cardboard box. Larger orders are shippd in recycled sturdy cardboard boxes.
Delivery Schedule
We hope to have your order processed within 3 working days provided all items ordered are in stock. Orders that are sent by first class recorded delivery will require a signature on receipt.

The majority of orders exceeding £30.00 in total will be sent via courier (within the UK).

Orders sent by courier will only be delivered between the hours of 9am - 5pm Monday to Friday.

Please make sure you provide a delivery address where someone will be present at these times to sign for the parcel.

Once shipped you should expect to receive your order within 3 working days.
The courier will only attempt delivery twice, if they are unable to deliver, the parcel will be held at the depot for 5 working days where you can collect at any time within that period.
Customers will receive one free re-delivery attempt. Any others will be charged shipping cost once more.


Subscription Customers
We will contact you in the event of any parcel being returned to us and re-arrange re-delivery with you.

Non-Subscription Customers.
We will contact you in the event of any parcel being returned to us and us and re-arrange re-delivery with you. If this second attempt fails, further re-delivery attempts will be charged.





Back Orders
If you order from the current comics and the comic in question has sold out, we will do our best to locate the comic and fulfil your order. This places the item on Back Order and we will do everything we can to locate a copy of the item for you. If this is unsuccessful and the item is sold out, it will be cancelled from your order.
Tax Charges
All orders made from the UK have the VAT included where applicable.
Credit Card Security
SellerDeck Payments is a processing system for secure online and offline payments for SellerDeck ecommerce software.

Powered by Creditcall, a robust and reliable infrastructure, SellerDeck Payments offers the highest level of functionality of any secure internet payments system compatible with SellerDeck products.

Full PCI-DSS Level 1 compliance

Sophisticated fraud screening enabled through The 3rd Man, 3D Secure, CVV2 and AVS

All SellerDeck Payments processed are automatically screened for fraud. The service is provided through an integration with The 3rd Man, Europe’s leading fraud screening service and used by many leading retailers.
Guarantee
We guarantee your satisfaction.
Reaching Us
If you need to reach us, please email us on sales@forbidden-planet.co.uk , or write to us at Mail Order Department, Forbidden Planet International, 168 Buchanan Street, Glasgow, G1 2LW, or call us on 0141 331 2170 Monday to Friday, 9am to 5pm.
Privacy Policy
Forbidden Planet International do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.
You can turn off cookies within your browser by going to Tools- Internet Options - Privacy - and selecting "block cookies" If you turn off cookies you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy
Exchanges/Returns/Cancellations. If there is a problem with any of the items that you have received please contact us immediately, time is of the essence as we only have a very narrow window in which to effect returns or make claims.

Under the Contracts Regulations 2013 you have the right to cancel within fourteen calendar days of the goods being delivered. Under the Regulations the Customer is responsible for all carriage return costs. The cancellation period will expire 14 calendar days after date of delivery. Date of delivery is defined within these Terms & Conditions as three working days after date of dispatch. All Customers are emailed with date of dispatch information.
. Notify us by email at returns@forbidden-planet.co.uk or call us on 0141 331 2170 to give us details. In all cases we shall give you a returns authorisation number and return instructions. Where applicable, we shall arrange for a courier pickup of the parcel. Smaller items can be returned using Royal Mail. All items must have a Returns Authorisation number, and must be returned within 14 calendar days..

All items must be returned in original packaging with all seals intact and in re-saleable condition.

Use of any of our services indicates your full acceptance of these Term & Conditions

Forbidden Planet reserve the right to change, add or remove or modify these Terms & Conditions at any time. Please check the T&C periodically.


Comic Subscriptions:

You can cancel a title in your subscription at any time, but we do ask that customers take the issues that have already been put into their files. All cancellations must be sent by email and include your subscription number and the title and issue numbers you wish to cancel, we will confirm all cancellations by return email.

You can cancel your entire subscription at any time; however, you will be responsible for all comics that are in your file at time of cancellation. These items will be sent in your final delivery. You will receive an email confirming your request to cancel your entire subscription and an email confirming your last shipment.

Any other changes to your subscription, including delivery address or email address changes should be emailed to us directly at returns@forbidden-planet.co.uk.


For more information on subscriptions click here
Prices
For your information: (prices amended 14/04/09 to reflect change in dollar/pound exchange rate)
Dollar PriceStore PriceAdvance Order Price
$2.25£1.75£1.40
$2.50£2.05£1.65
$2.75£2.25£1.80
$2.95 or $2.99£2.45£1.95
$3.50£2.99£2.40
$3.95 or $3.99£3.30£2.65
$4.95 or $4.99£4.15£3.30
$5.95 or $5.99£5.00£4.00
$6.95£5.70£4.50
Acronyms:
NT = New Title
LI = Last issue