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| Subscription Customer
FAQ's |
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I
placed my order ages ago but I've not had any comics
delivered or any email updates? |
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| Comic release dates quoted in the original
email reply are correct at the time of press, we do not
email customers with updates but instead ask that you
monitor the web page for changes. We do our best to update
the web page where ever possible when the information
is received from the publisher. Sometimes those updates
are not available and you may see a comic with a release
date that has passed, this does not mean the comic is
in stock. |
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I
asked for my comics to be sent as they became available
but you haven't split my order? |
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| We can only split the order where each
part exceeds our £5.00 minimum order value, so if,
for example, you've ordered 3 comics at £2.15 each
we cannot send one at a time, nor 2 together and then
the last one. For the order to be split and sent when
available it has to be at least a £10.00 value before
postage and packing is added. |
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My
comics have arrived today and they are damaged, what
do I do now? |
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| Please note the damage when you sign
for the parcel, this allows us to raise a claim with the
Courier/Royal Mail. Where possible we will arrange to
collect the damaged comics and replace with new ones,
if we are unable to replace from stock we will generally
refund the damaged comics. Please email us at returns@forbidden-planet.co.uk. |
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| Subscription Customer
FAQ's |
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| Your welcome email will have given you
details of your regular shipping week . |
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But
the scheduled shipping week has passed and I still haven’t
got them? |
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| We only process and ship your comics
when there is a minimum of £5.00 worth on hand,
you haven’t missed any issues, all have been filed,
they will simply be sent on your next scheduled delivery
week. |
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But
your web site says that Amazing Spider-Man #999 has
been released? |
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| Sometimes, shipping dates slip and the
comic doesn’t get shipped on the day it’s
supposed to, if the date on the web site has passed it
means we’ve not received any updates from the publisher. |
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What
is the minimum or maximum amount of titles I can add
to my subscription? |
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| We ask that you maintain a minimum of
3 ongoing monthly titles, there is no maximum, you can
order as many as you like. |
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I
want to get my comics delivered every week/bi-weekly
can I request this? |
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| Yes we can ship weekly/bi-weekly provided
the above terms & conditions are met. |
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I
want to cancel a comic – how do I do it? |
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| Send an email to subscriptions@forbidden-planet.co.uk
with your requested cancellations and always iinclude
your subscription number. We do, however, ask that customers
take the issues that have already been filed for them. |
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I want to add a comic how do I do it? |
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| We ask that you make all additions via
our web page. |
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But
the title I want to add doesn’t have an ‘Add
to Subscription’ box to tick. |
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| Only titles in the Advance order section
of the web site have the ‘Add to Subscription’
box, titles in the Current comics section can be added
but if you want the subscription to be ongoing you must
add the ‘Subscription’ issue from the Advance
order section of the web site remembering to tick the
box if you want all future issues of the comic to be added. |
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I’ve
lost/had stolen/got new card details how do I update
them? |
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| Again we ask that you use the web page
as you can securely send us your new details. Add a title
from the advance order section of the web site that you
are already subscribed to, checkout and choose to pay
by credit/debit card – fill in your new card details
and remember to enter your subscription number when prompted
– we will do the rest and send you an email notifying
you of the update. |
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I can’t remember my subscription number? |
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| Your subscription number is noted in
your welcome email and on every address label and receipt
that we send you. |
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I’ve
moved/am moving house – how do I update my address? |
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| Please email us at sales@forbidden-planet.co.uk
with your new address and remember to include your subscription
number so we can find and update your details quickly. |
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I’ve
had a change of heart/chance of circumstance and I wish
to cancel my subscription. |
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You’ve
sent me an email saying my payment details weren’t
authorised/my card has expired, will my comics still
be held and filed? |
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| Of course, your comics can be held for
a maximum of 2 months before cancellation, filing will
continue as normal in this time. |
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I’ve
haven’t received any emails confirming my subscription? |
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| Please check your spam/junk folder and
settings. |
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I’m
going on holiday/away on business during my regular
delivery week, can you hold my comics? |
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| No problem as long as you let us know
2 weeks before we’re due to process we can hold
until your next monthly delivery. |
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My
comics turned up today by recorded delivery, don’t
you email customers to let them know they are coming? |
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| No, we only email subscription customers
with a tracking number when we send by courier. |
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I
can't find an answer to my question in the FAQ's? |
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